ISO/IEC 20000 E-books

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Quality Management for IT Services Perspectives on Business and Process Performance 

  Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management.

Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

 

 


E-book Documents        

- File:  pdf
- Pages:  348
- Language:  English
- Size: 20.1 MB
- Code: E-Book-ITSM-Quality

 

Below is a list of documents you will find in the E-book. Click on index file button to see which contents are included.

 

 

 

 

 


Price
: $15.00
 

 

Related Templates For an IT Manager

IT Manager must be responsible for all IT activities to support for business strategic objectives. The usual objectives are focus on: IT strategy, technology system; budget, investment, organization and staff motivation;

The necessary requirements for an IT manager or IT leaders are: Ability to develop strategies and leadership; customer relationship management; suppliers and employees; project management; solving business problems with MIS systems; ensure continuous operation and disaster recovery of IT system.


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