IT helpdesk services, is a single point of contact from the user with the IT department. The evaluation and measurement of the success of the activities supported by the IT department are: Satisfaction of users of IT services. Thus, to serve users (customers) in the best way is to understand the expectations of the customer; enhance the level of satisfaction, satisfied with the quality of IT services, service attitude, improve the service.
The toolkits for IT helpdesk will help improve operational support to better as: recorded support requests, checklist of employees, the standard installation instructions and assess the capacity of IT staff.
Below is a list of documents you will find in the toolkit. Click on index file button to see which templates are included.
Price: $37.00
File type |
File name |
Part-1. Helpdesk Request Ticket |
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ITD-HD01_Form_Helpdesk Trouble Ticket.doc |
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ITD-HD02_Form_IT Request.xls |
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ITD-HD03_Form_Computer Software Request.doc |
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ITD-HD04_Form_E-mail Creation Request.doc |
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ITD-HD05_Form_IT Services Request.doc |
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ITD-HD06_Form_e-Mail Send Out Request.doc |
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ITD-HD07_Form_Internet Access Request.doc |
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ITD-HD08_Form_Remote Access Request.doc |
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ITD-HD09_Form_ IT Programming Request.xls |
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ITD-HD10_Checklist_Software Installing Request.doc |
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ITD-HD11_Form_Folder Right Permission Request.xls |
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ITD-HD12_Form_Password Reset Request.doc |
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ITD-HD13_Form_IP Address Request.doc |
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ITD-HD14_Form_Call Access Request.doc |
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ITD-HD15_Form_Mailbox Quota Increase Request.doc |
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ITD-HD16_Flowchart_Model for Generic Request.doc |
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ITD-HD17_Form_Programming Request Monitoring.xls |
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ITD-HD18_Form_Programming Request Profile.xls |
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ITD-HD19_Form_Third-Party Access Request.doc |
Part-2. Support Operation |
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ITD-HD01_Form_New Employee Preparation.doc |
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ITD-HD02_Form_Welcome Letter IT Department.doc |
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ITD-HD03_Checklist_Helpdesk Management.xls |
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ITD-HD04_Flowchart_Helpdesk Data Summary.doc |
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ITD-HD05_Form_Training Outline.doc |
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ITD-HD06_Score_IT Services Objective.xls |
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ITD-HD07_Sample_IT Problem Severity Definitions.doc |
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ITD-HD08_Flowchart_Helpdesk Processes.xls |
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ITD-HD09_Sample_Internal Customer Satisfaction Survey.xls |
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ITD-HD10_Form_Ink Cartrid List Spare.xls |
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ITD-HD11_Form_User Questionnaire About Printer.doc |
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ITD-HD12_Form_User Satisfaction Survey About Printer.xls |
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ITD-HD13_Checklist_Incident Response and Handling Procedures.xls |
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ITD-HD14_Form_IT Security Incident Report.xls |
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ITD-HD15_Form_Problem Event Report Weekly.xls |
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ITD-HD16_Form_Incident Report.doc |
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ITD-HD17_Form_Virus Infected Monitoring.xls |
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ITD-HD18_Form_Incident and Response Management.xls |
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ITD-HD19_Incident Response Policy.doc |
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ITD-HD20_Information Technology Standards Policy.doc |
Part-3. KnowledgeBase and User Guide |
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ITD-HD01_Flowchart_Model to Access to a Service.doc |
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ITD-HD02_Flowchart_Model for Changing Rights.doc |
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ITD-HD03_Flowchart_Model for Procurement of Items.doc |
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ITD-HD04_Checklist_Scan Virus_Spyware.doc |
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ITD-HD05_Checklist_Email Before Pressing Send IT Helpdesk.doc |
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ITD-HD06_Checklist_Software Using.doc |
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ITD-HD07_Guidance_Helpdesk User Guide.doc |
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ITD-HD08_Checklist_Software Standard Installation.xls |
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ITD-HD09_Form_Software Skills Evaluation of Users.doc |
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ITD-HD10_Form_New Employee Computer Skills.doc |
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ITD-HD11_Checklist_Setting Up a Printer Server.doc |
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ITD-HD12_Personal Desktop Standard Configuration Rule.doc |
Part-4. For IT Helpdesk Staff |
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ITD-HD01_Form_Employee Exit.doc |
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ITD-HD02_Guidance_Welcome to IT Department.doc |
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ITD-HD03_Form_IT Virtual Support.doc |
ITD-HD04_Guidance_Construct IT Announcement to User.doc | |
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ITD-HD05_Form_Communication Rule For IT Incidents.xls |
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Price: $37.00 | |
Date File Updated | 10/10/2023 |
File Format | pdf, xls, doc |
No. of files | 75 Files, 9 Folders |
File download size | 4.1 MB (.rar) |
Language | English |
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