Everything in this book is tried, true, and respected in the field. The author has synthesized and made accessible the best practices and theory from a variety of sources and experiences, laying out the path forward in a clear and direct style that makes this one of the key guides for successful knowledge initiatives. Complete, pragmatic approach and great supporting tools (document blueprints and templates).
The essence of the book is a phased and step by step approach for capturing and disseminating knowledge, and measuring the impact of your efforts in the form of ROI and other performance metrics. Covered are: Infrastructure evaluation, KM System Analysis, System Deployment and Infrastructural evaluation.
A few things stand out: the approach is laid out and the documents that come with the book has evaluation forms and checklists that will assist greatly every step of the way. KM has matured beyond buzzwords and visions from people who have ideas but cannot implement, into an essential element of organization and process for companies that will survive. Implementing it is hard work, but this 5-star book will show you how.
| - File: |  pdf |
| - Pages: | 94 |
| - Language: |
 English |
| - Size: | 1.2 MB |
| - Code: | E-Book-ITSM-Kno |
Below is a list of documents you will find in the E-book. Click on index file button to see which contents are included.
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IT toolkit has REVOLUTIONIZED our IT, It forms the bedrock of our SOP toolkit, enables us to generate run books and has dramatically lowered the cost of training new IT staff, while increasing user's satisfation .
Once we implemented IT Toolkit, all of that changed. Now we have an IT final plan that looks professional, is well organized and makes it easy for everyone to find the information that they need.
The responses from clients has been very positive as well. Even the ones who have the information don't have it as wellorganized as we do and they really appreciate having everything together. Most importantly, we are becoming more efficient and that leads to greater IT Manager!
The toolkits provides a framework for a best practice implementation - where if your best practice changes or refines, your entire documentation environment follows.
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I have been searching for a good tool that will help avoid duplicate entries for documentation purposes. The IT Toolkit did just that and more. All of our engineers absolutely love this tool. We eliminated 2 tools and replaced them with the IT Toolkit which is much more effective and faster.
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The IT Toolkit gives me a broader understanding of the use and efficency of IT management. It presents a friendly, easy way to do something I've known would be good for me.
The toolkit is helping organize my thoughts and training methods with our IT Inside crew already.
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These toolkits have helped me gain confidence in my ability and empowered me to be an IT manager.