Complete Handbook of IT service Management
and Roles and Responsibilities. How does
your organization match IT roles to ITIL
roles? Many of our clients asked us for help
in ITIL role and responsibility
descriptions, here is the utterly excellent
guide to roles and responsibilities in ITIL.
If you have ever worked in, been a partner
or managed an IT organization, this book
will not only answer a lot of your troubling
questions, it will also explain matters that
you did not know the questions to - just the
obnoxious frustration of something that was
not working.
It is with incredible ease, yet depth and
understanding that this book ploughs through
the important issues that concerns not only
HR managers and CIOs, but anyone who wants
to climb up the ladder.
It explains how you got to balance your IT
staff (process managers and specialists) and
why it is so vitally important to mix people
on the right combination of processes and
projects (brains, grey hair and procedure
projects) as this builds up the
organization's human capital, and provides
the means and profitability to continue to
align with business objectives and grow.
This book is not filled with theoritical
babble but practical and useful information,
knowledge and experience. The book is
divided into six parts: CSI, Service Design,
Service Operation, Service Strategy, Service
Transition and ISO/IEC 20000. All in all it
comprises of 52 documents.
| - File: |
 pdf |
| - Pages: | 166 |
| - Language: |
 English |
| - Size: | 2.01 MB |
| - Code: | E-Book-ITSM-Rol |
Below is a list of documents you will find in the E-book. Click on index file button to see which contents are included.
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IT toolkit has REVOLUTIONIZED our IT, It forms the bedrock of our SOP toolkit, enables us to generate run books and has dramatically lowered the cost of training new IT staff, while increasing user's satisfation .
Once we implemented IT Toolkit, all of that changed. Now we have an IT final plan that looks professional, is well organized and makes it easy for everyone to find the information that they need.
The responses from clients has been very positive as well. Even the ones who have the information don't have it as wellorganized as we do and they really appreciate having everything together. Most importantly, we are becoming more efficient and that leads to greater IT Manager!
The toolkits provides a framework for a best practice implementation - where if your best practice changes or refines, your entire documentation environment follows.
The IT Toolkit brings order to the chaos of managing and delivering on documentation for our clients. It has let me reduce the burden on my engineers managing documentation and allowed them to focus back on the client. It's a game changer .
I have been searching for a good tool that will help avoid duplicate entries for documentation purposes. The IT Toolkit did just that and more. All of our engineers absolutely love this tool. We eliminated 2 tools and replaced them with the IT Toolkit which is much more effective and faster.
The step-by-step IT Toolkit is easy to use and there is zero ramp up time - you can read this clearly laid out ebook and implement right away. I appreciate that you make the process easier on my clients and still give them 100% control.
The IT Toolkit gives me a broader understanding of the use and efficency of IT management. It presents a friendly, easy way to do something I've known would be good for me.
The toolkit is helping organize my thoughts and training methods with our IT Inside crew already.
Excellent IT Toolkits. It is a must for all CIO and technology managers.
A very useful toolkit. It's one of the best tools I have ever taken. I wish all IT managers could take it.
These toolkits have helped me gain confidence in my ability and empowered me to be an IT manager.